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Privacy Policy

Last Updated: 20/03/2025

LUNR DESIGNS (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.lunrdesigns,com (the “Site”) and interact with our services.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We may collect the following types of personal information from users:

A. Information You Provide Directly

  • Personal Details: Name, email address, phone number, company name, and any details provided when filling out a contact form.
  • Payment Information: If you purchase services from us, payment details are processed securely via third-party providers (e.g., Revolut) and are not stored on our servers.

B. Information Collected Automatically

When you visit our Site, we may automatically collect:

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages visited, time spent on the Site, referring website, and other analytics data.
  • Cookies & Tracking Technologies: Small data files used to enhance your experience, improve site performance, and analyse trends.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To Provide Services: Responding to inquiries, processing payments, and delivering requested services.
  • To Improve User Experience: Analysing usage trends to optimise website functionality.
  • Security & Fraud Prevention: Detecting and preventing fraudulent activities or security breaches.
  • Legal Compliance: Meeting legal obligations and protecting our business interests.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information under the following circumstances:

  • Service Providers: We may share data with third-party companies (e.g., payment processors, email marketing platforms) to help us operate our business.
  • Legal Requirements: If required by law, court order, or to protect our legal rights.
  • Business Transfers: In the event of a merger, sale, or business restructuring, your information may be transferred.

Third-Party Services We Use

We may use third-party services, such as:

  • Google Analytics (for website traffic analysis)
  • Revolut (for secure payment processing)
  • Google Workspace (for email and document storage)

These third parties have their own Privacy Policies, and we encourage you to review them.

4. How We Protect Your Information

We implement industry-standard security measures to protect your data, including:

  • SSL Encryption: Encrypting data transferred between users and our website.
  • Secure Payment Processing: Payments are handled by third-party processors with high security standards.
  • Limited Data Access: Only authorised personnel have access to user information.

However, no method of online transmission is 100% secure. While we take precautions, we cannot guarantee absolute security.

5. Your Rights & Choices

Depending on your location, you may have the following rights regarding your data:

A. GDPR (EU Users)

If you are in the European Union (EU), you have the right to:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data (subject to legal obligations).
  • Restriction: Request to limit how we process your data.
  • Objection: Opt out of direct marketing communications.
  • Data Portability: Request to transfer your data to another service.

To exercise any of these rights, contact us at info@lunrdesigns.com

B. CCPA (California Users)

Under the California Consumer Privacy Act (CCPA), California residents can:

  • Request Access: Obtain details about the personal data we collect.
  • Request Deletion: Ask for your data to be deleted (with some exceptions).
  • Opt-Out: Prevent the sale of personal data (we do not sell personal data).

To submit a request, email info@lunrdesigns.com with “CCPA Request” in the subject line.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality.
  • Performance Cookies: Help analyse site usage (Google Analytics).
  • Marketing Cookies: Used for advertising and promotions.

Managing Cookies

You can modify your browser settings to decline cookies. However, this may impact certain website functionalities.

7. Data Retention

We retain your data only as long as necessary for business or legal purposes. Once it is no longer needed, we securely delete it.

8. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with the updated date at the top.

We encourage you to review this Privacy Policy periodically.

9. Regulatory Authority & Complaints

If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the Gibraltar Regulatory Authority (GRA):

Gibraltar Regulatory Authority
2nd Floor, Eurotowers 4,
1 Europort Road, Gibraltar
📧 Email: info@gra.gi
📞 Phone: +350 200 74636
🌐 Website: www.gra.gi

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, you can contact us at:

📧 Email: info@lunrdesigns.com
🌐 Website: https://www.lunrdesigns.com